• If you have placed an order on cash on delivery then you will have to make 5% advance payment of product value along with cash on delivery charges (Which in under 3%) and shipping charges.
• under 3% extra charges that you are paying at the time of cash on delivery are not kept by us, those charges are taken by the courier company as a handling fee.
• If the customer refuses to take the order then there will be no advance payment refund, the customer will be responsible for 5% advance payment, shipping charges and cash on delivery charges.
• If you have completed payment before 12 NOON then your order might be shipped the same day (working days).
• After successful advance payment customer will have to pay the remaining amount at delivery time.
If you have made the advance payment and now wish to cancel your order, you will receive a refund only if the order has not been shipped. In this case, 5% of the advance payment will be deducted as Processing charges and you will get the refund of only shipping charges. If your order has already been shipped, no refund will be issued.
• If your order contains a product that is not available in our stock, we will provide you with a reference product. You will need to confirm within 24 hours whether you want to take the reference product or not. If we do not receive your confirmation, the product will be removed from your order, and the remaining products will be sent. If you have placed a prepaid order, you will receive a refund for that product.
• If you have placed an order and it got returned to our place then your order will get cancelled and if you want it back then you have to place a new order.
• Once the tracking is updated, no changes can be made, as tracking is updated after the product has been shipped.